TERMS AND CONDITIONS OF SALE
1. GENERAL PROVISIONS
1.1. The following terms and conditions of sale (“Terms and Conditions”) apply to the offer and sale of products through our website www.littleartemis.gr (the “Website”).
1.2. To be eligible to purchase products on the Website customers must: (a) be at least 18 years old and (b) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession.
1.3. This contract shall be governed by Greek law.
1.4. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.
2. WHO WE ARE
2.1. We are “PETROS TSAKTANIS MON IKE – CHILDREN ‘S CLOTHING AND TRADE” , a Greek company, with registered office at 7, Stefanou Sarafi Str., Melissia, Athens, Greece, with VAT No. 801281420 and General Electronic Commercial Registry No. (G.E.MI. 145028401000 ).
2.2. You can contact us by e-mail at email@example.com.
3.1. Information on products is available on the Website, and is provided in accordance with applicable law.
3.2. We will take all reasonable care to ensure that all details, descriptions, colours, images of products appearing on the Website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are accurate, complete, reliable, current, or error-free.
3.3. The products sold via our Website are for personal use only. Customers may not sell or resell any of these products. We reserve the right, with notice, to cancel or reduce the quantity of any products to be provided to the customer that, in our sole discretion, may result in the violation of these Terms and Conditions.
4.1. All prices indicated for products available via our Website are inclusive of VAT at the current rates and are expressed in Euros. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. Delivery charges shall be added to the price of the products and are indicated separately on the order form. For further information please also visit the Delivery section of the Website.
4.2. We regularly verify that all the prices displayed on the Website are correct, however, we cannot guarantee the absence of errors. In the event that an obvious error in the pricing of a product is detected, we will offer the customer the opportunity to purchase the product at the correct price or to cancel the order.
5. PLACING AN ORDER
5.1. The customer will be guided through the process of placing an order by a series of simple instructions on the Website.
5.2. To place an order, the customer must select the required size (wherever applicable) and quantity of product(s) he/she wishes to purchase.
5.3. Customer must click “Add to cart” to place the product selected in the desired quantity in the shopping bag. At any time during shopping customer may review the products in the shopping bag by clicking on “Shopping Cart” at the right top of the page.
5.4. Customer must click on the button “Check out” and follow the onscreen instructions to proceed through the checkout process. The customer may always correct any errors in data he/she has entered, change the shopping bag contents, by adding or removing one or more products from the shopping bag, or cancel the entire order during checkout before sending his/her order. By submitting an order, the customer acknowledges and declares that he/she has read all the instructions provided during the checkout process and fully accepts these Terms and Conditions.
5.5. After an order has been placed, the customer will receive shortly an email confirming receipt of the order.
5.6. If the e-mail confirming the order does not arrive within 24 hours after placing such order, customer should contact us by e-mail at firstname.lastname@example.org.
5.7. Addition of more products to a completed order is not allowed. If the customer wishes to purchase more products, he/she shall have to place a new order.
5.8. If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us via email at the following address: email@example.com. For faster service, customers are invited to keep their order number available.
6. GIFT-WRAP SERVICE
6.1. We always take special care of orders. We will be happy to create a beautiful gift package.
6.2. If the customer wishes to have his/her order packaged as a gift, he/she must simply click on the “Gift Wrap” option during “Checkout”.
6.3. In case a “Gift Wrap” order request includes more than one product, we will create one gift package for all of them.
7. OFFER CODES – COUPONS
7.1. To redeem an offer code, customers must enter their code into the “offer code” box during the checkout process on the website. Offer codes are case sensitive and should be entered exactly as they appear.
7.2. When an offer code is accepted, the offer will be displayed in the “Order Review”.
7.3. One offer code may be used per order.
8. PAYMENT OPTIONS
8.1 You can pay for your order directly into our bank account.
8.2 You can pay with cash on delivery (COD).
8.3 You can pay your order with your Paypal account, Debit or Credit Card.
9. ORDER INQUIRIES
9.1. For any information on their order / shipping of same, customers may contact us via email at the following address: firstname.lastname@example.org.
9.2. Customers with an Account can check the status of their orders by visiting the Order Status page into the My Account area. This is the easiestand fastest way to get the most current information regarding customers’ orders.
9.3. When the customer clicks on Order Status page, he/she will be prompted to log in with his/her email address and password. An order summary page will provide the customer with detailed information about his/her current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers will have access to information regarding the tracking of their order.
9.4. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Indicatively, some reasons are:
- Item(s) not available
- Impossibility in processing payment information
- Cannot deliver to address provided
- Duplicate order was placed
10.1. Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day. Generally, products are intended to be shipped within 2-3 days of receipt of an order.
10.2. We are unable to process orders to a P.O Box address. If an order is not delivered due to your negligence (e.g. you do not allow us access to your property), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
10.3. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note.
There are no shipping charges for orders above 100€ within Greece.
Shipping charges within Greece: 5,00 €.
Shipping charges within Europe : 13,00 €
Shipping charges worldwide : 15,00 €
10.4. An e-mail will be sent to the e-mail address declared by the customer, once the order has been shipped, with the relevant tracking number, the delivery company and the relevant link to be used to follow delivery of the order.
11. DELIVERY TIMES
The above DELIVERY TIMES are taken into account AFTER DISPATCH and are just an estimate given by the delivery companies. We cannot in any way be held responsible for any delays during transit that may be caused due to conditions beyond our control, like weather conditions, wrong address, political conditions, strikes etc. Don’t hesitate to contact us in order to help you track your order.
12.1. While we hope that you are happy with your order, if you are not fully satisfied you have the option to return them within 14 days from the day of delivery, as long as the RETURN Policy is met. Please take note of the following conditions: Announce your intention to return a product back to us via email at email@example.com and we will send you a Return Authorization email as a confirmation.
12.2. Send the products back to us within 14 days from the receipt of the goods. Returns outside of this period may not be accepted.
12.3. We offer free returns to our customers within Greece. This offer is valid only once per order. For returns eligible for a free return service, the customer should contact the courier service provider in the contact details provided in the email sent to the customer and arrange for a pick up at the time and place mutually convenient.
12.4. It is strongly recommended that the parcel containing the returned goods be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit. Regardless of the method of return of the products, customers are kindly requested to retain the proof of shipment (e.g. courier’s receipt) in order to have evidence that they have returned the products in the unlikely event that we do not receive the returned goods.
12.5. Based on the customer’s request, we will then proceed with the refund or arrange a replacement, subject to availability. Refunds will only be made against the original payment method used. Please note that refunds can take some time to show on your account depending on the payment method or your credit card provider. Especially, for orders paid through the COD (cash on delivery) method, the customer shall have to provide us a bank account in order to debit the equivalent amount.
12.6. Wrap the item(s) securely to ensure a safe transit. It is advised that you return them with registered tacking so as to be able to follow at all times.
12.7. Make sure that the products are in the same condition and packaging in which they were delivered to you, with all identification tags and labels still attached.
12.8. Items should be unworn, undamaged, in a state of perfect cleanliness followed by their complete documents, wrappings and instructions.
OUTLET sales are final and cannot be returned nor refunded.
SALE ITEMS are exchanged only with other SALE ITEMS.
We would like to inform you that any product which is damaged, incomplete, or whose original packing is deteriorated, will not be accepted.
We strongly advise all customers to ensure goods meet their expectations upon delivery before removing any attached tags and before disposing of any original packaging.
Swimwear must to be tried on only with underwear and if a hygiene strip is in place, this should not be removed.
Shoes or boxed items
Shoes must also be returned unmarked and in their original shoe box. Please do not use the shoe box as protective packaging. To ensure you have the right size, customers can try shoes on, on a carpeted or soft surface, however, we will not accept shoes with any sign of wear and tear. Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. Please note that items returned without their box or in a damaged box will not be accepted.
Jewelry items for piercings must not be tried on before return.
This offer is valid only once per order. For returns eligible for a free return service, the customer should contact the courier service provider in the contact details provided in the email sent to the customer and arrange for a pick up at the time and place mutually convenient.
All returns must be addressed to:
PETROS TSAKTANIS MON IKE- LITTLE ARTEMIS
15, STEFANOU SARAFI
13. CAN I CANCEL MY ORDER?
If you would like to cancel your order after you placed it, we kindly request you to contact us by email at firstname.lastname@example.org, electronic contact form as soon as possible in order to proceed to the cancelation of your order before its dispatch.
Upon receipt of your message, a confirmation email will be sent to you confirming the cancellation of your order. We put any effort to respond within 24hours but unless you receive a response that your order is cancelled your order may still be dispatched as part of the order preparation process.
The email request does not mean the order will be cancelled! We work around the clock to have your orders ready in time with no delays and this is our priority. Getting back to emails is a process we aim to respond within 24hours so this means that your order may still be dispatched on schedule.
Please note that it is not possible to cancel an order once the parcel has left our warehouse and is in transit, the parcel will be delivered to you. After you receive it you have to file for a return.
14. HOW CAN I RETURN A DEFECTIVE PRODUCT?
In case where you consider that the product you received is damaged or defective, you are kindly required to inform us within 2 days via email at email@example.com, electronic contact form or telephone. The process for the Returns described above has to be followed in order for your return to be accepted.
Goods are classified as defective if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.
Upon reception of the return, the returned product will be fully examined and you will be informed of your right to a replacement or refund (if any) via e-mail. Any items deemed to subject to fair wear and tear will not be accepted as faulty.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Where possible item(s) will be replaced with the same product, in the same size and colour, subject to availability. Any refund will be made to the means of payment originally used for the payment of the order. Alternatively, if you wish, we can email you a credit coupon equal to the value of the returned product, valid for 3 months.
15. HOW CAN I MAKE A GIFT RETURN?
If you have received an item(s) as a gift you can exchange it for another item(s) of the same value or more, within 14 DAYS from purchase. Please bear in mind that OUTLET goods cannot be returned or exchanged. SALE ITEMS can be returned only for other sale items.
For gift returns the same RETURNS POLICY has to be followed and the same deadlines are applicable as described in the Returns Policy.
WHAT IS THE RETURN ADDRESS?
All returns must be addressed to:
PETROS TSAKTANIS MON IKE- LITTLE ARTEMIS
15, STEFANOU SARAFI
16. CAN I ASK FOR A REFUND?
You have the option to ask for a refund of the returned items as long as the aforementioned Returns Policy conditions are met.
OUTLET and SALE goods cannot be refunded.
However, we would like to inform our customers that a refund is offered on the cost of the goods ordered excluding any shipping cost or extra charges including packaging or Cash on Delivery.
As soon as we receive your return, we will send you an email confirming the reception of goods and their good condition. Based on your approval, we will proceed to the refund.
Your refund will be credited to the original form of payment.
In case of payments by credit card, refund will be credited to the original purchaser’s credit card through EUROBANK AE BANK.
In the case of Cash on Delivery you will have to provide us with a bank account where you wish the fund to be returned.
In the case of payment by bank transfer, funds will be deposited to the bank account used to make the payment.
17. ORDER DISPATCH
Please note that all orders are dispatched once payment has been verified with our bank.
Transport times do not include Saturdays, Sundays and public holidays.
You are kindly requested to double check the accuracy of the information you provide us including shipping address to avoid delays in the delivery of your order. We are not responsible for orders being lost due to a wrong delivery address. If you feel that the delivery address you have provided is wrong, please contact us as soon as possible. Dispatch may sometimes take longer than 1-2 days due to:
- credit card checks and/or payment authorization
- bank transfer verification in case of payment by bank transfer
- personalized goods
- unforseen circumstances
- wrong delivery address data
- Items not readily available
For items not immediately available, the availability times are mentioned on the product page. If your order comprises of products not immediately available, we will dispatch the order as soon as we receive the whole of the products which comprise your order. If you wish to receive the products immediately available more quickly, you are advised to isolate these articles in a separate order.
18. ORDER TRACKING
Once your order is dispatched, you will receive an email with the tracking number, the delivery company and the link to be used to follow your order. Alternatively, you can go into their website and use the tracking number to trace it.
19. DELIVERY INSURANCE
All packages are insured from the time they leave our premises until their delivery is confirmed. After delivery is verified responsibility passes to you. Therefore, you are kindly requested to check the condition of the parcel before signing the delivery receipt of the transporter. If the person receiving the parcel is a different person, this person’s signature is considered the receipt of delivery. In the very rare and unfortunate case where a delivery never reaches you, we will handle the situation as soon as possible to determine the whereabouts of your order. In the event, where the parcel is lost, you will be fully refunded once all the necessary procedures have been followed to justify it is lost.